Family Liaison Service
Lisa George is the Family Liaison Officer based at Caerphilly Children’s Centre. She supports and helps families living in Caerphilly County Borough who have a child or young person diagnosed or undergoing an assessment for any disability or developmental difficulty. The service can offer support to children from 0-18.
Lisa works closely with the different health and social care teams working within the Children’s Centre and can provide help, support and signposting with matters such as:
- Liaising with health professionals
- Parent and family support groups
- Booklets and information on matters such as being a carer, anxiety or sleep issues
- Benefits and grants (Incl. charities that provide holidays, equipment etc.)
- Regular updates about new services and events in Caerphilly
- Sporting/leisure and Sparkle activities
- Possible referrals onto other services
Lisa also works closely with the charity Sparkle in developing and delivering leisure services across Caerphilly Borough. Some of you may be aware of the work Sparkle has achieved over in the South of Gwent in Serennu Children’s Centre. We are working together to ensure that a similar service is delivered in Caerphilly.
Lisa accepts referrals via ISCAN, or a family can also self-refer into the service. See the poster for more information.
Mind and Body Poster
Here is more information regarding the free Mind And Body course that is mentioned in the Mental Health Services section.
Nature Prescribing Referral Form
Here is the self referral for the Nature Wellbeing Programme.
Nature Wellbeing Poster
Nature Wellbeing Poster - There is more information under the Mental Health Services section regarding this.
Adult Weight Management
If you are struggling with you weight you can self refer to the Weight Management Service. For more information or to sign up, please follow the link below:
For a quick link to the online referral form, visit:
Musculoskeletal (MSK) conditions
Bone, muscle and joint pain
Problems with bones, joints, nerves and muscles are often grouped together and called musculoskeletal conditions. Musculoskeletal is often shortened to MSK.
Aneurin Bevan University Health Board has developed this website to support the community of Gwent to understand common muscle, joint and bone concerns and what can be done to help.
There is a lot more to understand about musculoskeletal health than the area where you may feel pain. We have designed a three-step approach to help you understand your options and encourage you to think about everything that might be affecting you.
You will find lots of information and advice on making positive healthy choices to not only help keep you mentally and physically well but also help prevent and improve musculoskeletal conditions. You can also find information that is more relevant to particular areas of the body.
If you need it, you can complete a form online by following this link Request for help with your bone, muscle or joint concern - ABUHB (office.com) or over the phone on telephone number 0300 3732539 (Mon-Fri) to ask for further help.
Look after yourself, feel better and move better.
We also have our in house First Contact Practitioner, Ioan Lilly, who comes to the surgery on Mondays and sometimes Fridays. You do not need to see a GP to book appointments with him Please speak to reception to enquire.
For more information on FCPs, visit:
Pharmacy Common Ailment Scheme
This is a service provided by your local Pharmacy who may be able to provide prescription medication without you seeing your GP.
The common ailments service offers patients access to free NHS advice and treatment for common ailments that cannot be managed by self care.
The service offers an alternative to making an appointment with the GP to discuss the following 26 conditions
Urgent Dental Care
If you are in ugent need of dental treatment the best service to call is the NHS dentist in Gwent helpline.
You can call this urgent helpline on 01633 744387.
This service is available:
Monday - Friday: 9am - 4pm.
And weekday evenings: 6.30pm - 8pm for advice only.
Weekends and bank holidays have limited appointments available and an advice service.
Community pharmacists can also provide advice on pain relief.
If you have any issues with your eyes you can see an optometrist on the NHS free of charge. For more information about this service please visit the website at:
Mental Health Services
Here you can find a list of services you can access if you are struggling with your mental health.
SilverCloud: This serivce is for free online mental health therapy. People across Wales can access free online therapy without needing to go through their GP.
People aged 16 and over experiencing mild to moderate anxiety, depression or stress can sign-up for a 12-week course of SilverCloud online therapy via their smartphone, tablet, laptop or desktop computer. Please follow the link below:
MELO: Melo contains information, advice and self-help resources to help you look after your mental health and wellbeing. See the link below to access this fantastic service:
111 option 2: Mental health support for all.
If you need to talk to someone – or you’re concerned about a loved one - call 111 and select option 2 to speak to a dedicated member of their mental health team.
They are here 24 hours a day, seven days a week – offering urgent mental health support. The number is free to call from a landline or mobile, even if you have no credit left. Here is the link for more information:
Psychological Health Practitioners: The PHPs are situated in the surgery and offer appointments for mild to moderate symptoms of mental health issues without the need to consult the doctor first. You can book these appointments through reception. The reception team members are trained to ask what symptoms you are experiencing in order to ensure you meet the criteria to see the PHPs. Please do not be offended by their questions, they are there to help. If you feel you do not wish to discuss your symptoms with the staff, we respect your decision but please keep in mind you may be referred to the wrong person. For more information, please use the link below:
Nature Wellbeing Programme - Nature Prescribing encourages and empowers people to take steps to improve their own health and wellbeing. There are a variety of outdoor activities to take part in to help anyone struggling with their mental health and wellbeing. Visit www.naturewellbeing.wales for more information. There is also a self referral form you can find at the top of this page plus a poster with QR code for more information.
Mind and Body - This is a free 6-week programme and includes 90 minutes per week of gentle and laughter yoga. Visit www.thrivingcommunitiescic.org You can also see the poster at the top of the page for more about this course.